Client care
Shipping Policy
Last Updated: August 18, 2026
Thank you for shopping with Tantou. We want your jewelry to arrive safely and as smoothly as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed. Business days do not include weekends or holidays.
During product launches, promotions, holidays, or other periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping rates and available delivery options are calculated and displayed at checkout.
Estimated delivery times begin after your order has been processed and shipped. Delivery estimates provided at checkout are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation.
Shipping Address Changes
Please review your shipping address carefully before submitting your order.
If you need to request an address change, contact us as soon as possible at support@shoptantou.com. We cannot guarantee that changes can be made once an order has entered processing or has shipped.
Tantou is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Stolen, or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your property and any secure delivery locations.
- Asking household members, neighbors, building staff, or your mailroom.
- Allowing an additional 24–48 hours, as carriers occasionally mark packages delivered before final delivery.
- Contacting the shipping carrier directly for additional information.
If you still cannot locate your package, contact us at support@shoptantou.com and we will do our best to assist you.
Tantou is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided at checkout.
Damaged Packages
If your order arrives damaged, please contact support@shoptantou.com as soon as possible after delivery.
Please include your order number and clear photographs of the packaging and damaged item so our team can review the issue.
Returned-to-Sender Packages
If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, please contact support@shoptantou.com.
Additional shipping charges may apply if the order needs to be shipped again.
International Shipping
If international shipping is available to your destination, applicable shipping options will appear at checkout.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs processing may also cause delivery delays outside of our control.
Shipping Delays
Once a package has been transferred to the shipping carrier, transit times are outside of Tantou's direct control. We are not responsible for delays caused by shipping carriers, customs processing, severe weather, service interruptions, or other events beyond our reasonable control.
Questions
If you have any questions about your order or shipping, please contact us at: