Client care
Refund Policy
Last Updated: August 18, 2026
We hope you love your Tantou jewelry. If something isn’t quite right, we’re happy to help.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned with all original packaging, tags, and accessories
- Accompanied by proof of purchase or your order number
Items that show signs of wear, damage, alteration, or improper care may not be accepted.
How to Start a Return
To request a return, contact us at support@shoptantou.com with your order number and the item(s) you would like to return.
Please do not send items back without contacting us first. Returns sent without authorization may not be accepted.
Once your return request is approved, we will provide return instructions.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning your order. Tantou is not responsible for return packages that are lost or damaged in transit.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days after your refund is processed for the funds to appear in your account, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@shoptantou.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If we confirm that the item is damaged, defective, or incorrect, we will work with you to make it right.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Gift cards
- Personalized or custom-made jewelry
- Items marked Final Sale
- Items that have been worn, altered, damaged, or modified after delivery
For hygiene reasons, certain pierced jewelry may also be ineligible for return once opened or worn.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, size, or style, you may return an eligible item for a refund and place a new order.
Sale Items
Unless specifically marked Final Sale, sale items are eligible for return under the same conditions described above.
Items marked Final Sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Gifts
If an item was purchased as a gift, refunds will generally be issued to the original payment method used for the purchase.
Please contact support@shoptantou.com if you need assistance with a gift return.
Questions
For questions about returns or refunds, contact us at: